How do we get claim/charge information to you?

• We can access your system to send claims from your own EHR/EMR usually.  Email or Fax data to our HIPAA compliant fax system.

 

How quickly can we be up and running?

• Right away! For existing practices, we can transmit the first  batch of claims within a week. New Practices – depends on contracting with insurances.

 

How quickly do we get reimbursed?

• Most electronic payers pay within 15 days of receipt of claim, some sooner some later.

 

What is your average collection rate?

• 95%. Defined as (Payments/Charges) – Adjustments by posted dates. (this data was collected from an analysis on 2-2-2023)

 

How do I know that you will be more effective than our own office staff has been?

• You can give us an opportunity to show our work and if you choose, you can end the contract without a cancelation fee and cancel at any time. No obligations.

 

How do I know that my patient data is secure?

• We use and maintain HIPAA compliant solutions and methods of communications at all times.

 

How often are my claims processed?

• Daily, if you provide us charges on a daily basis all charges are processed within same business day of receipt.

 

Where does my money go?

• Straight to your bank account. All paper EOBs/ checks go to you.

 

How much experience do you have with my medical specialty?

• We cater and serve most specialties and have access to specialty specific resources that help guide our methods and practices.

 

Do you transmit claims electronically?

• Yes, this is our preferred method of claim submission.

 

I’m new in my practice, will you assist in watching new reimbursements?

• We specialize in credentialing new providers. We understand the pain and headaches involved in setting processes and workflows.

 

 Will I have a dedicated resource to our account?

• Yes, at all times! We assign 2-person teams at a minimum to all practices. This enhances redundancy.

 

How do we get our existing patient data to you?

• All paper EOBs can be mailed/emailed/uploaded to us. All data residing in other billing software’s can be imported manually. We can help you with that.

 

Should we continue to work our previous billings/collections once you take over?

• We prefer to work and take over your past collections.